Frequently asked questions

1. Gaining access to your secure container.

You will need a combination for the lock and the location. Once on site, ensure you have sufficient room to swing open the doors and release both levers (on each door) at the same time. The video below demonstrates this.

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2. When can I access the site.

The site is open every day from 08:00 to 18:00 7 days a week.

3. Where can I get packing material and boxes?

We have made arrangements with local packing suppliers 24/7 Boxes & Packaging to assist you with your packaging needs. 24/7 are based in Peldon and will be happy to help.

4. Should I insure my contents?

Your contents are your own responsibility. We suggest that you check with your insurer to see whether they are covered by existing policies (many are). Alternatively, insurance can be obtained from Insurastore. Details below.

  • http://www.insurastore.com/ "From as little as 45p per week, Insurastore can offer a self storage insurance policy that offers protection for your precious household and domestic goods."
5. What if I forget my combination?

Your combination and container details are available in your profile once logged in.

6. What is the minimum rental period?

Minimum rental is 1 month

7. How soon after I have paid can I access my container?

Your container will be available to access within a maximum of 3 days. Details of your container number and padlock code can be found in your profile page. The padlock will be placed on your container with the allocated code ready for use.

8. What is the size of the container?

The measurements are as follows 20ft Long x 8ft Wide x 8ft High

9. How do I renew my agreement?

An automated email will inform you of the expiry date plus the opportunity to extend your rental.

10. How do I cancel my agreement?

1 Month’s notice is to be given by sending an email (use our contact form)

11. How do I cancel my monthly PayPal payments?

Log in to your profile/payment page, click on payments tab and select your payment plan (Only available to logged in users with an active payment plan).

12. Can I get a discount?

Discounts are available for hire of three (2.5%), six (5%) and twelve months (10%).

Containers from £30.00 per week (20ft L x 8ft W x 8ft H). Accessible 08.00 – 18.00 7 days a Week
Pay by Standing Order.

Tel: 0845 250 0598

Larger or smaller storage?
Email to discuss your needs.
Need help moving items

we can provide a
'Man with a Van'